gold9 Terms & Conditions

01 Introduction

Welcome to gold9 — an internationally structured online betting and gaming platform serving players in Bangladesh and beyond. These Terms & Conditions ("Terms") govern the relationship between gold9 ("we", "us", "the platform", or "gold9") and any individual who accesses, registers on, or otherwise uses the gold9 website located at gold9.io and any associated subdomains, mobile web experiences, or applications (collectively, the "Platform").

By creating an account, making a deposit, placing a bet, participating in a promotion, or simply browsing the Platform, you acknowledge that you have read these Terms in full, that you understand them, and that you agree to be bound by them. If you are accessing the Platform on behalf of another person, you represent and warrant that you are authorised to bind that person to these Terms.

These Terms should be read alongside the gold9 Privacy Policy and the Responsible Gaming guidelines, both of which form part of the overall agreement between you and gold9. In the event of any conflict between these Terms and any other document, these Terms shall prevail unless expressly stated otherwise.

gold9 operates as an internationally structured platform. We do not make any representations about the legality of online betting in any specific jurisdiction. It is your responsibility to determine whether accessing and using the Platform is lawful in your country or region of residence before you do so.

02 Eligibility

To be eligible to register and use the gold9 Platform, you must satisfy all of the following conditions at the time of registration and throughout your use of the Platform:

• You must be at least 21 years of age. Individuals under 21 are strictly prohibited from registering, depositing, or placing any bets on gold9.
• You must be acting on your own behalf as a private individual and not on behalf of a company or other legal entity unless expressly agreed with gold9 in writing.
• You must not be a resident of, or physically located in, a jurisdiction in which participation in online gambling is prohibited by applicable law.
• You must not have previously had a gold9 account closed, suspended, or terminated for a breach of these Terms.
• You must not be under any form of self-exclusion agreement with gold9 or any recognised gambling self-exclusion scheme that covers the Platform.
• You must have full legal capacity to enter into a binding contract under the laws of your jurisdiction.

gold9 reserves the right to require documentary proof of age, identity, and address at any point during the account lifecycle. Failure to provide satisfactory documentation within the timeframe requested may result in account suspension and withholding of pending withdrawals until verification is complete.

If gold9 discovers or has reasonable grounds to suspect that a user is under the age of 21, or that a user misrepresented their age during registration, gold9 will immediately suspend the account, conduct an investigation, and may void all bets placed and retain all funds deposited during the period of suspected underage use, pending the outcome of that investigation.

03 Account Registration

3.1 Creating an Account

To access the full range of gold9 features, you must register for an account. You may only hold one active account on gold9 at any given time. The creation of multiple accounts by the same individual — whether using different names, email addresses, mobile numbers, or payment methods — is strictly prohibited and constitutes a material breach of these Terms.

During registration, you must provide accurate, complete, and up-to-date information, including your full legal name, date of birth, mobile number, and any other details requested. You must promptly update this information if it changes at any point after registration.

3.2 Account Security

You are solely responsible for maintaining the confidentiality and security of your gold9 username and password. You must not share your login credentials with any third party, allow any third party to access your account, or transfer your account to another person. gold9 will never contact you to ask for your password under any circumstances.

You must notify gold9 support immediately at [email protected] if you suspect that your account has been accessed without your authorisation or if your login credentials have been compromised. All activity on your account — whether authorised by you or not — is your responsibility until you notify gold9 of any breach.

3.3 Account Verification (KYC)

gold9 applies a Know Your Customer (KYC) process in accordance with international anti-money laundering (AML) standards. Before processing a withdrawal, or at any time gold9 reasonably deems it necessary, you may be required to submit one or more of the following:

• Government-issued photo identification (National ID Card, passport, or driving licence)
• Proof of address dated within the last three months (utility bill, bank statement)
• Proof of the payment method used (screenshot of bKash, Nagad, or Rocket account in your name)
• Source of funds documentation where deposits or wagering activity reaches certain thresholds

gold9 is committed to processing KYC documents promptly. However, accounts that fail to complete verification within the timeframe specified in any verification request may have withdrawal access temporarily restricted until compliance is achieved.

04 Deposits & Withdrawals

4.1 Deposits

gold9 accepts deposits in Bangladeshi Taka (BDT) via the following channels: bKash, Nagad, Rocket (DBBL Mobile Banking), Upay, Dutch-Bangla Bank Limited (DBBL), and BRAC Bank. The minimum deposit amount is ৳200. There is no maximum deposit limit imposed by gold9, though individual payment providers may apply their own transaction caps.

Deposits made via bKash, Nagad, Rocket, and Upay are typically credited to your gold9 account instantly or within a few minutes. Bank transfers via DBBL or BRAC Bank may take between 10 and 60 minutes to reflect in your balance, depending on the processing time of the respective institution.

You must only deposit funds from a payment method that is registered in your own name. Deposits from third-party accounts are not accepted and will be returned to the originating account, minus any applicable transaction fees charged by the payment provider.

4.2 Withdrawals

Withdrawals are processed to the same payment method used for the most recent deposit, subject to gold9's verification and payment processing procedures. The minimum withdrawal amount is ৳500. Withdrawal requests are reviewed within 24 hours on business days. gold9 does not charge internal processing fees for standard withdrawals, though payment providers may apply their own charges.

gold9 reserves the right to request additional identity or source-of-funds documentation before approving any withdrawal, particularly where the withdrawal amount is significant or where account activity has triggered an AML review. Withdrawals will not be processed to third-party accounts under any circumstances.

4.3 Currency

All balances, bets, winnings, bonuses, and transactions on gold9 are denominated in Bangladeshi Taka (BDT). gold9 does not impose currency conversion fees. The ৳ symbol is used throughout the platform to denote amounts in BDT.

05 Bonuses & Promotions

gold9 offers a range of bonuses and promotional offers to both new and existing players. All bonuses are subject to the specific terms attached to each individual promotion as well as the general bonus conditions set out in this section. In the event of any conflict between a promotion's specific terms and these general conditions, the specific terms shall apply.

• Wagering Requirements: Most bonuses carry a wagering requirement. This means you must wager the bonus amount (and in some cases the deposit amount) a specified number of times before the bonus — or any winnings derived from it — can be converted to withdrawable cash.
• Time Limits: All bonuses have an expiry date. If wagering requirements are not met before the bonus expires, the bonus and any associated winnings will be forfeited automatically.
• Game Contributions: Not all games contribute equally to wagering requirements. Slots typically contribute 100%, while certain table games and live casino titles may contribute at a reduced rate or not at all. The contribution rate for each game type will be stated in the specific promotion terms.
• Maximum Bet: While a bonus is active on your account, a maximum bet limit applies per spin or per stake. Placing bets above this limit while a bonus is active may result in the bonus being voided and related winnings being removed from your account.
• One Bonus at a Time: Only one bonus may be active on your account at any given time unless the specific promotion terms state otherwise.
• Abuse: gold9 reserves the right to void bonuses and winnings, and to close accounts, where it determines that bonus abuse, arbitrage betting, or any form of systematic exploitation of promotional offers has occurred.

gold9 reserves the right to modify, suspend, or withdraw any promotion at any time without prior notice. Changes will not affect bonuses already credited to accounts where wagering has commenced, except in cases where fraud or abuse is suspected.

06 Betting Rules

6.1 Placing Bets

All bets on gold9 are placed at the odds displayed at the time of bet confirmation. Once a bet has been confirmed, it cannot be amended or cancelled unless gold9 exercises its right to void bets under the circumstances described in section 6.3. You are responsible for verifying the details of each bet before confirming it.

6.2 Minimum and Maximum Stakes

Minimum and maximum stake limits apply to individual markets and may vary by sport, event, or market type. These limits are displayed within the betting interface. gold9 reserves the right to apply individual account-level stake restrictions where it determines that a player's betting pattern poses a commercially unacceptable risk.

6.3 Void Bets

gold9 reserves the right to void any bet — and return the stake to the player's account — in the following circumstances:

• The bet was placed on an event that was subsequently cancelled, postponed beyond the permitted timeframe, or abandoned.
• Incorrect odds were displayed due to a manifest error, technical fault, or data feed failure.
• The bet was placed after the result of the event was already known (late betting).
• There is credible evidence that the event in question was subject to match-fixing or corrupt activity.
• Any other circumstances in which gold9 reasonably determines that the integrity of the market has been compromised.

6.4 In-Play Betting

In-play (live) betting markets are offered on selected events, including live cricket, football, and other sports. In-play odds are updated in real time and may be suspended or withdrawn at any time without notice. gold9 is not liable for any inconvenience caused by market suspension during live events.

07 Casino & Slots

The gold9 casino and slots sections are powered by third-party game studios including, but not limited to, Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. All games are provided under licences held by the respective studios and are subject to independently certified Random Number Generator (RNG) systems and published Return to Player (RTP) rates.

gold9 does not control the outcome of any casino game or slot title. The RNG systems used by our provider studios have been certified by independent testing laboratories to meet international standards of fairness. RTP information for individual game titles is available within each game's information panel.

Live casino games are streamed in real time from professional studio environments operated by Evolution Gaming and Ezugi. These games are subject to the rules of the specific game variant as displayed within the game interface. In the event of a technical disconnection during a live casino game, the round will be settled according to the rules of the studio provider.

08 Prohibited Conduct

The following activities are strictly prohibited on the gold9 platform. Engaging in any of these activities constitutes a material breach of these Terms and may result in immediate account suspension, forfeiture of balances, and referral to the relevant authorities:

• Registering more than one account, or registering on behalf of another person without their explicit authorisation.
• Providing false, misleading, or fraudulent information during registration or at any subsequent point.
• Using automated software, bots, scripts, or any other technological means to interact with the Platform in a manner not intended for human users.
• Exploiting software bugs, glitches, or vulnerabilities in the Platform or any connected game for financial gain. Any winnings obtained through exploitation of a technical error will be voided.
• Engaging in or facilitating collusion with other players in any casino game, poker room, or other multiplayer environment.
• Money laundering, depositing funds derived from criminal activity, or using the Platform for any purpose that violates applicable anti-money laundering legislation.
• Arbitrage betting, matched betting, or any systematic exploitation of promotional offers that gold9 determines falls outside the spirit of fair use.
• Threatening, harassing, or abusing gold9 staff or other users via any communication channel.
• Attempting to circumvent any self-exclusion, deposit limit, or cooling-off period imposed on your account.

09 Responsible Gaming

gold9 is committed to promoting responsible gambling and takes the welfare of all players seriously. The platform provides a suite of tools designed to help players manage their gambling activity in a healthy and controlled manner. These tools are accessible from within your account settings at any time and include:

• Deposit Limits: Set daily, weekly, or monthly BDT deposit caps. Reductions to limits take effect immediately; increases to limits are subject to a cooling-off period.
• Session Time Reminders: Configure alerts that notify you after a specified number of consecutive hours logged into the Platform.
• Cooling-Off Periods: Temporarily suspend your account for a period of 24 hours, 7 days, or 30 days. During a cooling-off period, you cannot log in, deposit, or place bets.
• Self-Exclusion: Request a full self-exclusion from gold9. Self-exclusion is processed immediately and is irreversible for the duration of the chosen exclusion period. gold9 will use reasonable technical measures to prevent re-registration during the exclusion period.

All gold9 services are available only to players aged 21 and above. If you believe that gambling is negatively affecting your life, your finances, or your relationships, we encourage you to use the self-exclusion tools available in your account settings and to seek independent support. Further guidance is available on our Responsible Gaming page.

10 Intellectual Property

All content on the gold9 Platform — including but not limited to text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software — is the property of gold9 or its content suppliers and is protected by applicable intellectual property laws. The compilation of all content on the Platform is the exclusive property of gold9.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for your personal, non-commercial use in accordance with these Terms. This licence does not include any right to resell or make commercial use of the Platform or its contents; any right to collect and use any product listings, descriptions, or prices; or any right to download or copy account information for the benefit of another merchant.

You must not reproduce, duplicate, copy, sell, resell, or otherwise exploit any portion of the gold9 Platform without express written authorisation from gold9. The gold9 brand name, logo, and all related product and service names and slogans are trademarks of gold9 and may not be used without prior written permission.

11 Limitation of Liability

To the fullest extent permitted by applicable law, gold9 shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of, or inability to use, the Platform, including but not limited to loss of winnings, loss of data, loss of goodwill, service interruption, computer damage, or system failure.

gold9's total aggregate liability to you for any direct loss or damage arising out of or in connection with your use of the Platform — whether in contract, tort (including negligence), breach of statutory duty, or otherwise — shall not exceed the total amount deposited by you into your gold9 account during the 30 days immediately preceding the event giving rise to the claim.

gold9 does not guarantee that the Platform will be available at all times, free from errors, or free from viruses or other harmful components. Scheduled and unscheduled maintenance may temporarily affect Platform availability. gold9 is not liable for any loss caused by such unavailability.

Nothing in these Terms excludes or limits gold9's liability for death or personal injury arising from its negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded or limited by applicable law.

12 Privacy & Data

gold9 takes the protection of your personal data seriously. The collection, processing, storage, and use of your personal information is governed by the gold9 Privacy Policy, which is incorporated into these Terms by reference. By using the Platform, you consent to the data practices described in the Privacy Policy.

In summary, gold9 collects personal data that you provide during registration and account use, as well as technical data generated by your use of the Platform (such as device type, IP address, and browsing behaviour). This data is used to operate the Platform, process transactions, comply with legal obligations, and improve the user experience. gold9 does not sell your personal data to third parties.

gold9 applies 256-bit SSL encryption to all data in transit between your device and our servers. Account data is stored on secure servers with access restricted to authorised personnel on a need-to-know basis.

13 Termination

13.1 Termination by You

You may close your gold9 account at any time by contacting our support team at [email protected]. Account closure requests will be processed within 5 business days. Any withdrawable balance remaining in your account at the time of closure will be returned to your verified payment method after the completion of any outstanding KYC requirements.

13.2 Termination by gold9

gold9 reserves the right to suspend, restrict, or permanently close any account at any time and without prior notice if it determines, in its sole discretion, that:

• You have breached any provision of these Terms.
• You have provided false or misleading information at any point.
• Fraudulent, collusive, or otherwise dishonest activity has been associated with your account.
• Your account has been used in connection with money laundering or other criminal activity.
• Regulatory, legal, or compliance obligations require us to do so.
• You are or become ineligible to use the Platform under section 2 of these Terms.

Where an account is closed due to a breach of these Terms, gold9 may — at its sole discretion — void all or part of any outstanding balance in that account. Where an account is closed for administrative or regulatory reasons unrelated to user misconduct, any withdrawable balance will be returned to the user in accordance with standard withdrawal procedures.

14 Governing Law & Disputes

These Terms and any dispute or claim arising out of or in connection with them (including non-contractual disputes or claims) shall be governed by and construed in accordance with the laws applicable to the jurisdiction under which gold9 operates as an internationally structured platform. Specific governing jurisdiction details are available upon request from our support team.

In the event of a dispute between you and gold9, we encourage you to contact our customer support team in the first instance. gold9 is committed to resolving disputes promptly and fairly. Our support team will acknowledge your complaint within 48 hours and aim to provide a substantive response within 10 business days.

If a dispute cannot be resolved through our internal complaints process, you may escalate the matter through the dispute resolution mechanism applicable to gold9's operating framework. Details of the applicable escalation route will be provided in our response to your formal complaint.

Nothing in this clause limits your statutory rights as a consumer under the laws of your jurisdiction, where such rights are applicable and cannot be excluded by contract.

15 Contact Us

If you have any questions, concerns, or complaints regarding these Terms & Conditions, or about any aspect of the gold9 Platform, please contact our support team using the details below. Our team is available 24 hours a day, 7 days a week, including Eid, public holidays, and during major cricket tournaments.

When contacting support regarding a dispute or complaint, please include your registered username, the nature of your query, and any relevant transaction IDs or bet reference numbers to help us resolve your issue as efficiently as possible.

These Terms & Conditions were last updated on 1 January 2026. gold9 reserves the right to amend these Terms at any time. The most current version will always be available at gold9.io/terms-conditions. Your continued use of the Platform after any update constitutes acceptance of the revised Terms.